We reach out to people in our community who may have difficulty accessing health care due to factors such as language, culture, poverty or the lack of health insurance.

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Our mandate is to give priority to people living within these boundaries:

• Western boundary: Greenwood Avenue (south of Danforth Ave) and Coxwell Avenue (north of Danforth Ave)
• Eastern boundary: Victoria Park Avenue
• Northern boundary: O’Connor Drive to St. Clair Ave
• Southern boundary: Lake Ontario.

Cultural Inclusiveness

East End CHC recognizes that quality of care and patient safety are improved when health care providers can respond to language and cultural preferences and differences. This is one of the key reasons why the East End CHC is strongly committed to improving the capacity of health service providers to deliver culturally competent care.

The Francophone population living in East End Toronto has specific cultural and linguistic characteristics and challenges. To better serve this population, we are participating in Toronto Central LHIN training programs for providers that will support them to deliver culturally sensitive care to Francophone patients, caregivers and families.

In addition, Centre staff receive specific training in LGBTQ and Aboriginal cultural sensitivity, to better serve those populations.

Accessibility

At East End Community Health Centre (CHC) we are committed to providing accessible, high quality services for all clients and visitors. We make reasonable efforts to ensure that our policies, procedures and practices are in compliance with Customer Service, Information & Communications and Employment Standards of the Accessible for Ontarians with Disabilities Act (AODA), and are consistent with the following principles:

• Services will be provided in a manner that respects the dignity and independence of all clients;
• Services will be integrated in such a way that meets the needs of people with disabilities in a timely manner; and
• Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from the programs and services provided by East End CHC

For more information, please refer to

Accessibility Plan

Letter of certification from the Rick Hansen Foundation Accessibility Certification™ (RHFAC) program

We welcome feedback on the services we provide to help us ensure that we fully respect and promote the dignity and independence of persons with disabilities. We accept feedback using a variety of methods including:

In-person/virtual: to any East End CHC staff member who will document the feedback and pass it on to the Director, Primary Health Services

Email: communications@eastendchc.on.ca

Phone: 416-778-5858

Mail: East End CHC – Attn: Director, Primary Health Services, 1619 Queen Street East, Toronto, ON M4L 1G4