Vision
Healthy and inclusive communities.
Mission
Providing comprehensive health services in collaboration with clients and community partners to promote health and well-being in the East End of Toronto. Our approach aims to improve inclusion, equity and access, with a focus on those experiencing barriers to care.
Values
We provide respectful collaborative care by listening to our clients’ needs and concerns, sharing appropriate information, providing guidance and supporting and empowering them to make informed decisions throughout their health journeys.
We offer accessible services and advocate for policies that improve equity and address the social determinants of health. We prioritize access to groups who face barriers to care due to factors such as race, ethnicity, income, gender, sexual identity, sexual orientation, disability, language, or lack of housing or health insurance.
Quality and effective services are achieved through optimal use of financial and human resources, with continuous measurement and improvement. We are accountable to our staff, funders, partners and the people we serve, and we report our actions and results.
We work with our clients and partners to identify health needs and provide comprehensive and responsive services. We coordinate and partner with other health service providers and community agencies to have a greater impact on health in our community.
We embrace inclusion and diversity, and promote respect, equity and a sense of belonging in our work environment and in the provision of our services. We are committed to identifying, addressing and eliminating racism and oppression, thereby ensuring every person is inherently treated with the same dignity, respect and consideration.
We work together to sustain an inclusive environment that is positive, safe, healthy, respectful, caring and free from harassment and discrimination. We prioritize staff wellness and make improvements to our workplace based on their feedback.