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Vision

Healthy and inclusive communities.

Mission

Providing comprehensive health services in collaboration with clients and community partners to promote health and well-being in the East End of Toronto. Our approach aims to improve inclusion, equity and access, with a focus on those experiencing barriers to care.

Values

Client-Centred Care

We provide respectful collaborative care by listening to our clients’ needs and concerns, sharing appropriate information, providing guidance and supporting and empowering them to make informed decisions throughout their health journeys.

Equity & Access

We offer accessible services and advocate for policies that improve equity and address the social determinants of health. We prioritize access to groups who face barriers to care due to factors such as race, ethnicity, income, gender, sexual identity, sexual orientation, disability, language, or lack of housing or health insurance.

Quality & Accountability

Quality and effective services are achieved through optimal use of financial and human resources, with continuous measurement and improvement. We are accountable to our staff, funders, partners and the people we serve, and we report our actions and results.

Engagement & Collaboration

We work with our clients and partners to identify health needs and provide comprehensive and responsive services. We coordinate and partner with other health service providers and community agencies to have a greater impact on health in our community.

Anti-Racism & Anti-Oppression

We embrace inclusion and diversity, and promote respect, equity and a sense of belonging in our work environment and in the provision of our services.  We are committed to identifying, addressing and eliminating racism and oppression, thereby ensuring every person is inherently treated with the same dignity, respect and consideration.

A Healthy Workplace

We work together to sustain an inclusive environment that is positive, safe, healthy, respectful, caring and free from harassment and discrimination.  We prioritize staff wellness and make improvements to our workplace based on their feedback.

Strategic Priorities 2025-2030

Enhance access to comprehensive health services

Sustain organizational health and operational excellence

Promote equity in our community and health system