Our Approach

We take a comprehensive and holistic approach to our work.

Holistic – Helping the Whole Person

Being healthy means more than just “not being ill.” Good health means:

  • feeling well in mind, body and spirit,
  • being able to reach your goals,
  • feeling part of a healthy community, and
  • being able to make decisions and take control of your life.

Inclusive of Social Determinants of Health

We help people to increase control over the factors that impact their health, such as social inclusion; social justice and equity; and access to shelter, education, income and employment security, food and a healthy eco-system. We advocate for positive social change.

Comprehensive and Preventative

We take the time to look beyond each client's immediate health concerns. Our proactive approach includes health education, illness prevention strategies and screening for early detection of disease.


We honour our client’s rights to make individual choices to manage their health. We are sensitive to and respectful of an individual’s needs and preferences. We partner with our clients to make informed decisions and take action towards healthy living. 


We achieve the best outcomes for clients, especially those with complex needs, when health providers from a variety of disciplines work together as a team.


We coordinate our efforts with other health service providers and community agencies to have a greater impact on health in our community. We build strong partnerships that help us achieve our common goals.

Community Engagement

We actively engage with our clients and community to advocate on a broad range of issues.